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My CV

Through a decade of hard work and dedication, I’ve established a strong, successful career in the highly competitive mobile gaming industry.

Each role has been a dynamic endeavour, providing me with countless opportunities to develop both personally and professionally. 

August 2020 - Present

Lead Product Manager - Boss Fight

• Led myVegas Bingo to product vision, key strategic milestones, and KPI targets via roadmap and backlog ownership, production planning, focused iteration, and quantitative / qualitative analysis

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• Manage 4 Product Managers and 2 Analysts across 5 Pods (Features, Live Ops, Economy, Analytics) by establishing processes, providing frameworks, and driving features and tests from goal setting to development and release  

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• Own analytics and telemetry processes to ensure data integrity used to provide thoughtful insights, logical decision-making, and accurate reporting of game performance to all partners and stakeholders  

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• Serve on Leads team as advocate of the product and player experience while gaining alignment and mobilizing studio around business targets  

September 2015 - March 2020

Lead Product Manager - Glu

• Led Connected Strategy efforts on Diner DASH Adventures to craft a loop that extends beyond video games through social media initiatives, brand partnerships, and merchandise

 
• Managed, motivated, and inspired a team of Product Managers to do their best work while growing skillsets and confidence 

• Assisted with cross-studio functions to increase knowledge sharing, communicate wins, and build a culture of collaboration around Casual Games best practices and Top of the Funnel metrics 

• Worked with people management team to ensure the studio’s core values and culture are evident in everything we do

October 2012 - June 2015

Live Operations Manager - Kabam

• Created promotional plans and oversaw execution of sales and events to drive monthly goals and revenue targets

• Managed in-game economy and content rollout including pricing, sales, and seasonal content 

• Analyzed and monitored KPIs and user feedback to determine trends and provide development teams with roadmap recommendations, accurate revenue forecasting, and sales performance reports

• Implemented innovative strategies to test and improve engagement and monetization metrics

• Managed GameMaster teams responsible for Sales, Events, Community Management and Customer Support

November 2010 - September 2012

Player Experience Lead - Kabam

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• Managed all player support interactions (email, phone, web) to drive efficient resolution and customer satisfaction 

• Evaluated daily PX needs and delegated tasks after communicating live issues and game updates

• Actively monitored ticket volume and player feedback to resolve bugs with development teams

• Created PX policies and processes to improve responses and resolution time while maintaining tools such as Player Knowledge Base, internal PX wiki, and game administration panels